FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We ship to most countries worldwide!
How long does shipping take?
Shipping times vary depending on your location.
Some examples:
local Sydney customers would expect to receive their order within 3-5 business days or express 1-3 days.
Perth customers would expect to receive their order within 5-10 business days with standard shipping or express 2-4 days.
Overseas shipping can be unpredictable at times.
USA shipping times standard & tracked are 8-20 business days depending on your zone.
UK customers are looking at approximately. 15-20 business days standard shipping, tracked.
New Zealand shipping times are between 5-12 business days standard & tracked.
These times are a rough guide so please be patient, I promise it's worth the wait!
How do I track my order?
All orders will receive tracking numbers at time of dispatch!
Returns
How do I return an item?
I gladly accept exchanges on apparel as I want them to fit just right!
Contact me within: 5 days of delivery and Dispatch items back within: 14 days of delivery
I don't accept refunds so please choose wisely. exchanges & cancellations are not accepted.
But please contact me if you have any problems with your order.
The following items can't be exchanged or returned.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- hair scrunchies
- hair clips and headbands
- totes
- all drinkware
- pins & plushies
- stationary
- mouse mats & coasters
Conditions of return:
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Please choose tracked as I cannot take responsibility for item lost in transit.
How long does it take to process my return?
Once we receive your return, we will review item quality and ensure the supplied return is unworn, unwashed with tags attached. It will then be approved.
Can I exchange for a different item?
We do not accept exchanges at this time with the exception of apparel.
General
Privacy Policy
Privacy Policy
Last Updated: 21/02/2024
1. Introduction
Welcome to Little Love Design Studio ("we," "us," or "our"). At Little Love Design Studio, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website ("Site").
2. Information We Collect
We may collect various types of personal information from you when you interact with our Site, including:
- Contact Information: Such as your name, email address, postal address, and phone number.
- Payment Information: Including your credit/debit card details for payment processing.
- Order Information: Details about the products you purchase from us.
- Communication Preferences: Your communication preferences and interactions with us.
- Technical Data: Information about the device you use to access our Site, such as your IP address, browser type, and operating system.
- Usage Data: Information about how you use our Site, including pages visited and actions taken.
3. How We Use Your Information
We use your personal information for various purposes, including:
- Processing and fulfilling your orders.
- Providing customer support and responding to inquiries.
- Sending you transactional emails, such as order confirmations and shipping notifications.
- Improving and personalizing your browsing experience on our Site.
- Complying with legal obligations.
- Sending you marketing communications with your consent, which you can withdraw at any time.
- Preventing fraudulent activities and ensuring the security of our Site.
4. Cookies and Tracking Technologies
Our Site may use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and personalize content. You can manage your cookie preferences through your browser settings.
5. Sharing Your Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who help us operate our Site, such as payment processors and shipping partners.
- Legal Compliance: We may disclose your information when required to do so by law or in response to valid legal requests.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
- Your Consent: We may share your information with third parties when you have provided your explicit consent.
6. Your Rights
You have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Withdraw consent for marketing communications.
- Delete your personal information, subject to legal requirements.
- Object to the processing of your data for certain purposes.
- Lodge a complaint with a relevant data protection authority.
7. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet is entirely secure, and we cannot guarantee the security of your information.
8. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our Site.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at jackie.grima@gmail.com
By using our Site, you agree to the terms outlined in this Privacy Policy.
I've received a faulty item, what do I do?
We are so sorry for the inconvenience! Please contact us straight away so we can help you!
Can I make changes to my order?
If you have placed an order and would like to make any changes, please contact our team ASAP.
Please make sure you choose your items carefully and enter the correct shipping details before placing your order.
We'll do our best to assist with any change requirements, however please note we cannot guarantee that your requested changes can be made to your order.
Once the order has been packed and is ready for shipping, we are unable to make any changes.
My tracking hasn't been updated in days! Has my parcel been lost?
Our sincere apologies for the delay with your order!
We recommend checking out the Australia Post Service updates to ensure there's no disruptions.
If there's no disruptions and Australia Post are unable to help you, contact us and we'll be happy to assist tracking down your parcel.